IT Service Desk

The IT Service Desk team ensures the resolution of your company's technical incidents and requests within pre-agreed timelines, using a cost-effective approach. ITCS employs a ticketing system based on ITIL international standards. This system assigns priority and predefined resolution times to each incident. First and foremost, the ITCS team addresses critical incidents to ensure the uninterrupted operation of the client's business. Each ticket cycle is monitored by upper management, and customers are always informed about the status of their incidents.

For greater flexibility, clients are granted access to our ticketing system, allowing them to manage incidents and monitor response and resolution statuses. Periodic reports can also be provided, showing statistics on closed and ongoing tickets.

The IT Service Desk covers tasks such as troubleshooting computers and peripheral devices, eliminating viruses and other technical issues, and resolving internet outages. ITCS operates remotely, but if necessary, the technical team will come on-site to resolve the problem.

Get a free consultation with ITCS to learn how to improve your business's IT operations.